Request Tracker Hosting

Enterprise Issue Tracking Managed Hosting by Best Practical

Request Tracker (RT) is a Perl-based, enterprise-class issue-tracking system created by Best Practical. Perfect for bug tracking, help desk tickets, customer service tickets, workflow processes, and more.

Carbon60 (formerly GT.net) is the exclusive partner of Best Practical. Our special relationship means that we often get advanced notice of any RT changes/issues before anyone else and can help you benefit from, or work around, these points. We’ve been collaborating with Best Practical for many years and in fact, they own several servers with us to host their development clients.

With Carbon60’s Request Tracker Hosting, we deal with the associated maintenance requirements and overhead and will customize RT for your specific business needs.

Features

Any Device, Any Platform

Your RT install is available from anywhere you have access to the internet and on any device — your desktop, laptop, tablet, or phone will all work. Because it’s a web application, it doesn’t matter whether you’re running Windows, Mac OS X, or Linux.

Customized to Your Organization

Don’t tweak your company’s processes to fit the software. Let the software fit your company’s processes. Categorize tickets and projects in whatever way makes sense for you, and there’s no artificial limit on the number you can use.

Enterprise Strength

Used by Fortune 500 companies and some of the biggest brands across the world. For instance, Aeroplan uses it to handle 6000+ support tickets daily.

Mobile Ready

We know that today’s world is mobile with access from anywhere. That’s why the RT interface is mobile-optimized for iOS and Android devices.

Support Changes in Business Processes

All your workflow and business logic can be taught to RT using our powerful “scripts” lifecycles, custom fields, approvals, and extensions. These allow you to add functionality and features to your installation to support new business processes.

Benefits

Tailored for Your Support Team

Put your trust in our many years of RT customization and hosting experience. We’ve helped to set up numerous workflows, from simple to very complex, for a wide variety of clients.

Fully Managed 24/7

We’ll take care of all updates and security patches, and if anything is wrong with your RT installation, we’ll address it immediately. If you wish, you can always maintain control by having full access to the source and modify certain aspects of RT. All you need to do is to determine what’s right for you.

High-Performance Hosting

Expect fast performance from our Perl-optimized servers. We’ve worked extensively with even the most demanding implementations of this programming language, and have mod_perl set up to operate at its very best.

Request Tracker Hosting Plans

Platinum

  • Starts at $3,250/month (USD)
  • Unlimited tickets
  • Custom cluster
  • Please contact us for more information

Gold

  • $1,000/month (USD)
  • 5,000 tickets/month
  • Dedicated server
  • 4 cores, 32 GB RAM, 500 GB space

Silver

  • $350/month (USD)
  • 1,000 tickets/month
  • Dedicated server
  • 2 cores, 8 GB RAM, 200 GB space

Bronze

  • $125/month (USD)
  • 500 tickets/month
  • Shared server
  • RT runs in your own mod_perl installation that you fully control