Three Rules for SLA Management: Tips for Enterprise SaaS Providers While working with a SaaS company that delivers medical information to large pharmacy chains, I was reminded of how Service Level Agreement (SLA) management is a challenging and often overlooked part of delivering Software-as-a-Service (SaaS). This is especially true when these services are aimed at enterprise customers. A number of years ago I wrote a […]
Carbon60 and Akamai: Two Halves of an Ideal Public Sector Hosting Solution Carbon60 and Akamai have a long history servicing the public sector in Canada. Last week we announced a partnership to deliver a cost effective, fully-managed cloud hosting solution that meets the public sector’s rigorous availability, performance, and security requirements. Below, we look behind-the-scenes at how this partnership came together and some of the technical details […]
Google Chrome and the Browser Wars! September 8th, 2008 was a big day. This was the day that Google Chrome was released. Who would have thought that it would only take 3 1/2 years to go from initial release to the most popular browser in the world? That’s right, Chrome is the number one browser in worldwide (number two in the […]
Automated Anomaly Detection and Optimization in Cloud Computing There is an evolution happening in how organizations of all shapes and sizes consume business services. More and more, business services are being consumed from either public or private “clouds”. But as Kirill Sheynkman points out in “21 Experts Define Cloud Computing”: “The ‘cloud’ model initially has focused on making the hardware layer consumable as […]
Availability and Performance Monitoring: A Cloud Hosting Primer It is always surprising to me the lack of attention that is paid to monitoring when customers purchase cloud hosting services. Mostly, I think it is because the business owners and many system administrators don’t really understand the complexities of properly “instrumenting” even a moderately complex application (web or otherwise) and take it for granted. […]
