Happy Customer Experience Day! For the second consecutive year the Carbon60 team celebrated Customer Experience Day (CX Day) at our Richmond Hill office. CX Day is simply a global celebration of the customer experience across any company that serves a customer – which is every organization. This Blog post by Bruce Temkin highlights the global initiative. At Carbon60, CX […]
Happy Employee Experience Day Most of us in the industry are (at least should be) very familiar with Customer Experience Day (CX Day). CX Day is sponsored by the Customer Experience Professionals Association which is a global non-profit organization dedicated to “the advancement and cultivation of the Customer Experience profession”. Carbon60 is a proud participant in CX Day activities […]
Happy CX Day from Carbon60! The Carbon60 team truly had an awesome day celebrating our collective love for our customers! Beyond the fun CX Day t-shirts and a great lunch, we also talked about our customer experience culture. We presented the full results from our initial NPS® survey and the team was ecstatic! We talked about what the score means, […]
CX Day Is Just Around the Corner! International Customer Experience Day (CX Day) is fast approaching and the Carbon60 team is preparing to celebrate our customers and the teams that support them. October 5, 2016 marks the 4th annual CX Day global celebration and Carbon60’s first year as an active and passionate participant. Carbon60 continues to focus on building our Customer Experience […]
